Frequently asked questionsAnswers from the LouvreVisit | FAQ

Tickets and prices

• How can I buy a ticket at concession price?

  The museum does not offer reduced-rate tickets. All tickets include admission to the museum’s permanent collections and temporary exhibitions. However, admission is free for certain visitors.
  See free admission conditions.

  Reduced rates may apply to workshops, guided tours and auditorium events
  See list of visitors entitled to reduced ticket rates

   

• Can I buy fast-track tickets?

  To ensure admission on the day of your choice, purchase your tickets online.

  Carte Louvre holders have priority access via the Richelieu entrance (Amis du Louvre, CLEF and CLEF+, Louvre Young Patrons Circle, Louvre Patrons Circle, International Council of the Louvre, Louvre Decorative Arts Circle, Friends of Delacroix, American Friends of the Louvre).

  Groups who have booked a time slot have priority access via the Richelieu entrance.

   

• Can I get a refund?

  The sale of tickets for admission to the museum or a related service is considered a sale of leisure services and confers no right to a refund. Tickets cannot be refunded or resold. However, in the event of cancellation or modification of the relevant service by the Louvre, or an error in processing the order by the museum, you will be entitled to a refund.

  If that is the case, you will need to send your request by email, within one month of the date for which the reservation was made, by form or by post to Musée du Louvre – Assistance billetterie – 75058 PARIS CEDEX 01.
   

• Can I use my ticket to access temporary exhibitions?

  Tickets cover admission to both the permanent collections and the temporary exhibitions of the Louvre, and admission to the Musée National Eugène-Delacroix within 48 hours of first use.
  For popular temporary exhibitions, booking a time slot may be highly recommend or obligatory.

  Buy tickets 

• Can I visit the museum for free? Do I have to book tickets?

  Admission is free to the Musée du Louvre and the Musée Eugène-Delacroix for the following visitors (valid proof required):

  • all visitors under the age of 18 and 18-25 year-old residents of the European Economic Area (EU, Norway, Iceland, and Liechtenstein)
  • holders of a valid ‘Pass Education’ card
  • teachers of art, art history, and the applied arts (proof of subject taught required)
  • artists affiliated to the Maison des Artistes (in France) or the IAA (International Association of Art)
  • holders of a valid ICOM or ICOMOS card
  • job seekers and people on income support, on presentation of proof of entitlement (dated within the last year or indicating a period of validity)
  • visitors with disabilities and the person accompanying them

  Admission is free for all visitors on the first Friday of the month after 6 p.m. (except in July and August) and on 14 July (unless it falls on a Tuesday, when the museum is closed).

  Even if you are entitled to free admission, we advise you to book a time slot in advance to make sure that you can get inside the museum. To do so, go to the online ticketing service, choose a time slot and select the ‘free admission’ option.

• Which entrance do I use if I have bought tickets online?

  The Pyramid is the main entrance to the museum. There is a queue for people who have booked a time slot online.
  There is also the Carrousel entrance and the Porte des Lions entrance.

  See all entrances to the museum 

• What methods of payment can be used?

  The payment methods accepted at the museum ticket office are cash, bank card and 'Chèques-Vacances' holiday vouchers.